CRM & Customer Experience

Improve customer relationships and see your results grow

We help businesses analyse interactions and data to better understand customers, improve communication, increase conversions, and boost loyalty and satisfaction with personalised service.

Personalisation

We focus on creating unique relationships with users through a blend of segmentation, content, scripts, AI, testing, and data. Our highly personalised strategies move interactions from a "One to All" to a "One to One" approach. Personalisation can be applied across any CRM channel, including email, SMS, push notifications, chatbots, or even your brand’s website.

Artificial Intelligence

We implement and manage AI to drive analysis, personalisation, clustering, and conversion. Using features such as optimal send times, ideal frequency indicators, lead scoring, copy suggestions, and product/promotion recommendations, we optimise CRM efficiency and customer engagement actions.

Hyper-segmentation

By structuring your data, we create highly detailed segments to deliver the right message at the right moment in the customer journey. Combining engagement, conversion, and behavioural data, we build a detailed profile to guide communications that support the sales funnel’s progression.

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