CRM & Customer Experience

Improve the relationship with your customers and see your results grow

We manage and analyse customer interactions and data, helping your brand to offer personalised service, improve communication, and increase conversions and loyalty.

Personalisation

Action focused on creating unique relationships with users. Personalisation can be applied to any of the CRM channels, be it email, SMS, WhatsApp, push, chatbot, or even the brand's own website.

Artificial Intelligence

We implement and manage Artificial Intelligence to drive analysis, personalisation, clustering, and conversion. We optimise CRM efficiency through resources such as sending at the best time, ideal frequency indicator for sends, lead scoring, copy suggestions, and product and promotion recommendations.

Hyper-segmentation

Based on database structuring, we create segments with a high level of depth to send the ideal message that impacts the user at the right moment of their journey. By combining engagement, conversion, and behaviour data, we build a detailed profile view to understand the types of communications needed to assist in the evolution of the sales funnel.

CRM & Customer Experience

+5p.p.

increase in the loyalty indicator in an onboarding project

99%

average delivery rate of communications

199%

growth in conversion rate in personalisation projects